Exchange Policy

If your order arrives damaged, faulty, or differs from the product shown on our website, brandoooo.com will take full responsibility for replacing the item. To process the exchange:

• The customer is required to return the parcel through Pakistan Post to our address, which will be provided by our support team once your claim is verified.

Important:

• Exchanges are only allowed if the item you receive does not match the product image shown online.

• If a customer wishes to exchange an article without any fault from our side, both delivery charges (for sending and returning) will be the customer’s responsibility.

• Exchanges are available only for purchases made within Pakistan.

• Products are eligible for exchange within 3 days of receiving the order.

• Items must be unused, with original tags attached and in their original packaging to qualify for an exchange.

Important Note:
Dear Customers — please record a video while opening your parcel. In case of any damage or missing items, the video proof must be sent to us. Without a video, we will not accept any claims.

We will not refund the money to the customer but we can change it they find any issue in the product.

For any exchange requests:

• Contact us at +923281166294 or email us at support@brandoooo.com

• Provide complete details of your issue.

• Once verified, we will share our return address and further instructions.